News & Events 
General Training Courses
  
 
 
  
Personal Development for Individuals
 
 
 
 
  
 
Organisations and individuals speak to us about what they require and working to those requirements we deliver a pre agreed course with the content YOU need, in order to achieve the set goals. JKA prides itself in results and has over 15 years successful training experience.
The courses are tailored to YOUR needs, and can be delivered in-house, an external venue of your choice or at JKA Ltd. Either we organise the site, catering and transportation for participants or we will do it for you.
  
All course are delivered by the best trainers in the sector who have many years of experience.
 
  
All courses come with training materials, learning aids where necessary with certification.
  
Feedback from participants is always gathered and on request a course summary report and recommendation is provided.
 
Below is the list of training courses we offer. If after looking through the list we do not have a course that meets your requirements, please allow us to see if we can develop you a suitable course, which will meet your needs.
 
Please contact us if you need course programme or further details of our trainers.
 
Management & Personal Skills Courses
Advanced telephony skills
 Assertion skills
 Becoming an even better manager
Bulling in the work place
Business planning and strategies
Chairing skills
Change management
Coaching skills
Communication skills
Community regeneration
Conflict management
Cultural change and managing diversity
Effective minute taking
Facilitation skills
Getting ethical
Handling difficult situations
Making difficult decision
Managing meetings effectively
Managing staff performance
Measuring and managing performance
Meetings - leading and participation
Motivation
Presentation skills
Running a public meeting
Team building skills
Stress management
Thriving in pressurised environment
Time management
Trouble shooting
 
Organisational Courses
 
Customer care
Data protection at work
Disciplinary and grievance policy
Employment law
Enhancing your organisations viability
Equal opportunities
Governance
Guide to policy development
Implementing equality and diversity strategies and action plans
In-House Interpretation Includes Competency Testing
Internal audit
Interviewing the public
Process improvement
Producing a news letter
Project management
Property inspection for beginners
Report writing
Strategy & planning days
Strategic planning
 
Bid-writing and fundraising courses
 
Please see also see the other Bid Writing services we offer Link to section off main page from hot sellers
 
Fundraising skills training level 2
Fundraising skills training level 3
Being on a community chest panel
Methods of fundraising
Writing community chest application
 
Social Housing Courses
These courses are designed for staff and board members of the housing organisations. We also offer one-to-one training for managers and board members.
 
Achieving effective change
Anti social behaviour
Appeal hearing
Appraisals skills and approaches
Basic maintenance for beginners
Best value and continuous improvement
Building strategic partnerships
Capacity building for residents & others
Choice based lettings
Developing housing strategies
DIY possession
DIY possession Effective complaint handling
Equalities and diversity
Good practice in rent arrears
Housing and mental health
Housing and mental law practice
Housing and race
Housing finance - advanced
Housing finance - introduction
Housing law
Housing Law & Best Practice
Advanced Housing Law
Recent Developments in Housing Law/Up-Date
 Dealing with Anti-Social Behaviour - Non-Legal Options
· Anti-Social Behaviour - Legal Options
Dealing With Neighbour Disputes & Harassment
Introductory/Probationary/Starter Tenancies
Do-It-Yourself Possession Action/Housing Officers in Court
Proceedings for Legal Action
Assured Tenancy Agreements
Assured Short hold Tenancies
Tenancies & Licences
The Law on Disrepair & Best Practice
Abandonment, Unauthorised Occupancy & Squatting
Homelessness Act 2002
Arrears Prevention, Control & Debt Recovery
Housing Law & Best Practice in Supported Housing
Human Rights Act 1998 - Implications for Social Landlords
Housing management
Implementing best value
Introduction to best value
Introduction to housing management advanced housing management
Lettings strategies
Managing effective change
Neighbourhood management
Nuisance and harassment
Policy development
Reading and evaluating management accounts
Recruitment and selection
Rent arrears
Stock transfers
Strategic housing options
Strategic partnerships
Tenant involvement
Tenant participation
Tenant participation and consultation
Transferring to an rsl or almo
Welfare rights and debt advice
 
Board Member Development
 
The following courses are specifically offered for board members of housing organisations.
We also offer one-to-one training and mentoring support for individual members, the chair, vice-chair, treasurer, secretary etc.
 
Away events
Board appraisal
Board as a landlord
Board as an employer
Board walk
Corporate governance - developing issues
Corporate governance - the essentials
Housing finance and business planning
How to be effective board/committee
Leading continuous improvement
Risk management and internal control
 
 
If you would like to discuss a project with us or find out how our services can help your organisation, contact us today.
 
 Jacky Kennedy
 Managing Director
 Tel: 020 8523 2900
 
 
    
 
© Copyright Jacky Kennedy Associates 2004. All rights reserved.